Requirements Elicitation
Client Project Briefing
Implementing Requirements Elicitation Techniques established a global standard for capturing, documenting, and prioritizing needs effectively. We were engaged by a leading international bank to design and implement this framework, serving as the foundation for a three‑year rollout across 62 countries.
The initiative unified practices, reduced inefficiencies, and strengthened governance, while enabling teams to collaborate more effectively. Ultimately, the program delivered a substantive best practice for the firm, enhancing performance and driving measurable business impact worldwide.
"Effective Requirements Elicitation is a new offering for us, and it has already made a significant impact on the accuracy of our projects. We look forward to the global rollout and to measuring reductions in rework across team projects, illustrating how much this approach improves performance at scale." - Executive V.P. of Learning at a Global Bank
- Explore the Briefing below to learn how we have crafted tailored solutions that foster growth, build adaptability, and deliver measurable & sustainable results. Additionally, you can explore our integrated Management Consulting Solutions, Professional Development Training or Contact Us to discuss your unique needs.
Client
The client is a global Fortune 500 financial institution, recognized as one of the world’s largest banks. With operations spanning retail, institutional, and investment services, the organization manages complex projects across diverse geographies and business lines.
Challenge
The bank faced growing complexity in managing requirements across global initiatives. With projects spanning 62 countries and multiple divisions, inconsistent practices in gathering, documenting, and prioritizing requirements led to inefficiencies, rework, and misalignment. To address this, the client sought a standardized approach that could serve as a baseline for requirements elicitation across the enterprise.
Solution
AMS partnered with the client to design and implement a global Requirements Elicitation Techniques program. Over a three‑year rollout, the framework was deployed across 62 countries and integrated into diverse business units. More than 1,500 participants were trained, equipping teams with consistent methods for stakeholder analysis, traceability, and clear documentation. AMS conducted a gap analysis to identify existing practices, then developed new tools and training resources to fill critical needs. The program established a unified model for requirements management, enabling accuracy, efficiency, and scalability across the bank’s global operations.
Benefits
The engagement resulted in a substantive best practice for the firm, creating a sustainable enterprise standard for requirements elicitation. Teams now operate with greater clarity and consistency, reducing rework and strengthening decision‑making across projects. The training of 1,500 participants ensured adoption at scale, while the standardized framework enhanced collaboration across geographies. By embedding requirements elicitation into the organization’s project lifecycle, the bank gained measurable improvements in accuracy, risk management, and performance — positioning them to deliver successful outcomes across their global portfolio.
Join the ranks of leading organizations that have partnered with AMS to drive innovation, improve performance, and achieve sustainable success. Let’s transform together, your journey to excellence starts here.