Conflict Resolution: Performance Through Collaboration

In this training course you will learn how to effectively manage conflict and enhance performance through collaborative solutions.

AMS Course Code: 208

Course Description

Not all conflict is bad, in fact, conflict when managed appropriately can bolster innovation, deepen partnerships, and lead to enhanced performance. The Conflict Resolution: Performance Through Collaboration course will offer the tools and techniques to help understand the different types of conflict, manage conflict-based conversations, defuse the emotions during these conversations, and create a collaborative path forward. Participants will have an opportunity to simulate scenarios that require collaborative and thoughtful conflict resolution skills, model them with their peers through role-play, and gain the personal toolbox to be a "positive influencer" during a moment of conflict.

Visit the AMS Client-Centric Engagement Model below, to learn about other customization options or Contact Us to discuss your unique needs. Our modulated content inventory coupled with our proprietary 4x4 design model affords our clients a wide range of scalable options. Visit out Full Course Catalog to explore related topics.

Delivery Options

This program is delivered on-site in one full day or virtually in two 3.5-hour sessions.

Course Modules

Understanding Conflict

  • What Causes Conflict?

  • Conflict Styles

  • Calming the Waters

  • Staying in Purposeful Dialog

Conducting Conflict based Conversations

  • Creating a Safe Atmosphere

  • SBID Model

  • Seeking to Understand

  • Finding Common Ground

Defuse Conflict

  • Utilize conflict management skills

  • Plan proactive mitigation

  • Learn de-escalation techniques

  • Pre-plan alternate solutions

Create a Path Forward from Conflict

  • Leverage negation techniques

  • Understand the end goal

  • Establish accountability

  • Know the endgame

Who Should Attend

Anyone seeking insight to successfully resolving personal and business conflicts would benefit from attending this program.

Client-Centric Engagement Model

Professional Development Training

Each learning module in our course descriptions represent 90 minutes of instruction. Your selection of learning modules and sub-topics, preferred delivery modality, and custom design elements (as noted below), will determine the course duration and ultimate “best solution” to meet your unique learning needs. Our proprietary and innovative “4x4” design model, expert level facilitators, and modulated content library is the gateway to high-impact and agile learning experiences that result in immediate skills application.

AMS Professional Development Training Model for Engagement

For the Team

  • Teams of eight or more participants, delivered On-Site or Live Online with the option to customize your learning experience.

For the Individual

Customize your Learning Experience

  • Customize with instructional design options including scenarios, thought leader questions, and exercises
  • Select delivery modality and manage course durations based on content selection
  • Mix and match learning modules & sub-topics to create the most highly customized learning experience
  • Create learning tracks by linking courses & learning modules with connective application exercises over a predetermined timeline
  • Support content with correlating Research Articles
  • Enhance skills application with Performance Coaching
  • Earn select industry and academic accreditations
  • Organizational Learning & Development (L&D) Framework Best Practice
  • Integrate Digital Resources – Thought Leader Interviews – Insights Podcast

Join the ranks of leading organizations that have partnered with AMS to drive innovation, improve performance, and achieve sustainable success. Let’s transform together, your journey to excellence starts here.

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