Performance Management

Course Code: AMS234

This AMS course provides a deep insight to the skills, tools, and techniques associated with Performance Management, and can be used as part of a progressive curricular, standalone learning experience, or team up-skilling initiative. Performance Management, is a key skill in today’s progressive organizations. This course provides a systematic approach to setting performance expectations for employees, ensuring organizational objectives are met, and evaluating employee performance. It is the basis for ongoing, constructive dialogue between employee and manager. It forms the foundation for developing the company’s human resources and for reinforcing the organization’s values. There are three fundamental managerial skills in Performance Management. The first is the preparation and monitoring of well-written objectives. The second is coaching, which includes the art of feedback. The third is managing the process in a culturally sensitive way to enable the diverse populations of the organization’s workforce to make a full contribution. This course provides managerial tools to prepare plans, deliver appropriate performance feedback, correct and/or reward performance, and evaluate employee progress. Participants will enhance their experience by interacting with imbedded scenarios, participating in table exercises, building a personal action plan, and sharing with their peers.

Learning Modules 

  • Understand the Performance Management model
  • Understand the legal basis for Performance Management Practices
  • Prepare well written Performance Management goals
  • Encourage productivity and employee satisfaction
  • Considerations for diversity
  • Effectively conduct performance appraisals
  • Link teamwork, performance, planning and the appraisal
  • Understand the relationship between Performance Management and staff development

Who Should Attend

All levels of managers who manage within people, process, technology, and organization will benefit by taking this course.

Delivery Modality and Duration Options

On-Site Instructor Led Training (OILT):

  • Accelerated Course  = 4 learning modules/blend delivered in one day
  • Full course = 8 learning modules delivered in two days

Virtual Instructor Led Training (VILT):

  • Accelerated Course = 4 learning modules/blend delivered in two 3.5 hour sessions
  • Full course = 8 learning modules delivered in four 3.5 hour sessions

Customize your Organizations Learning Experience

  • Personalize courses with scenarios, thought leader questions, exercises, and personal action plans
  • Supplement courses with eLearning
  • Measure courses with performance tools and coaching programs

Apply Certification/Re-certification credits to select courses 

  • Project Management Institute (PMI)®
  • International Institute of Business Analysis (IIBA)®
  • Society of Human Resource Management® (SHRM)