Professional Development Training

Navigating the Organizational Matrix

Course Code: AMS2085

Navigating the Organizational Matrix is an interactive and experiential program that uses content-focused discussions, individual and team exercises, and role-play to shift participants’ thinking about leading in a matrix environment. Participants learn the basics of what makes an organization a matrix—an organization that relies on cross-functional operations—as they explore the roles and relationships that exist across today’s complex organizations. They acquire tools to help them make the shift from using authority to lead teams to applying collaborative leadership tools and techniques to build buy-in and commitment among varying groups of stakeholders. The course sets the stage for adopting a collaborative leadership approach, building bridges, and managing win-win partnerships.

Learning Modules 

Understanding the Matrixed Environment

    • Key Challenges and Opportunities of Leading within a Matrix
    • Exploring the Various Types of Matrixes
    • Why Culture Matters
    • Matrix Management Best Practices

Leading in a Matrixed Environment

    • Inspiring with a Unified Vision
    • Communication, Alignment, and Trust
    • Developing Shared Targets and Clear Accountabilities
    • Becoming a Collective We

Creating a Collaborative Culture

    • Redefining Success: From Narrow Agendas to Bigger Goals
    • Building Bridges Across Disciplines
    • Collaborative Decision Making and Meeting Management
    • Building Relationships Based on Partnership

Influencing with Positive Persuasion

    • Gaining Buy-in Through Influence
    • Influence Planning – Diagnosing a Situation
    • Effective Tools for Solving Conflicts
    • Resolving Cross-Functional Challenges

Who Should Attend

Team Contributors, Executives, Process Owners, Department Heads, and Project/Program managers who have indirect reports, layered stakeholders, and a matrix hierarchy to report through, seeking a better ability to navigate their sphere of influence and understand the up/downstream impacts of their decisions.

Blended Delivery Modality and Duration Options


  • Accelerated Course  = 2 learning modules delivered in a half day
  • Full course = 4 learning modules delivered in one day

Live Online

  • Accelerated Course = 2 learning modules delivered in one 3.5 hour session
  • Full course = 4 learning modules delivered in two 3.5 hour sessions

Select your Learning Configuration

  • Enterprise Training – for corporate groups, delivered On-Site or Live Online
  • Open Enrollment Training – for individual learners, delivered Live Online – Contact Us for Scheduled Courses 

Customize your Learning Experience