Journey Mapping: Craft Customer-Centric Solutions

In this training course you will learn the art of journey mapping and how to design customer-centric solutions for your customers.

AMS Course Code: 2078

Course Description

The Journey Mapping: Craft Customer-Centric Solutions course is designed to empower professionals with the skills to create customer-focused solutions. Dive into the intricate process of mapping the customer’s journey, uncover crucial touchpoints, and enhance interactions for an impactful experience. With our course, you’ll learn to devise strategies that not only satisfy but surpass customer expectations, nurturing robust relationships and fostering organizational growth. Elevate the customer experience; your path to innovation begins here.

Visit the AMS Client-Centric Engagement Model below, to learn about other customization options or Contact Us to discuss your unique needs. Our modulated content inventory coupled with our proprietary 4x4 design model affords our clients a wide range of scalable options. Visit out Full Course Catalog to explore related topics.

Delivery Options

This program is delivered on-site in one full day or virtually in two 3.5-hour sessions.

Course Modules

Examining the Journey

  • Understanding customer touchpoints

  • Identifying moments of truth

  • Analyzing customer interactions

  • Assessing customer feedback

Making the Journey

  • Designing the experience

  • Streamlining processes

  • Enhancing customer engagement

  • Implementing continuous improvement

Expectations of the Journey

  • Defining desired outcomes

  • Setting performance metrics

  • Aligning with customer goals

  • Evaluating success criteria

Creating the Map

  • Visualizing the customer journey

  • Developing journey maps

  • Utilizing mapping tools

  • Sharing insights across teams

Who Should Attend

Whether you’re a seasoned professional or just starting your career, this course provides valuable tools and frameworks to elevate your impact in today’s customer-centric landscape.

Client-Centric Engagement Model

Professional Development Training

Each learning module in our course descriptions represent 90 minutes of instruction. Your selection of learning modules and sub-topics, preferred delivery modality, and custom design elements (as noted below), will determine the course duration and ultimate “best solution” to meet your unique learning needs. Our proprietary and innovative “4x4” design model, expert level facilitators, and modulated content library is the gateway to high-impact and agile learning experiences that result in immediate skills application.

AMS Professional Development Training Model for Engagement

For the Team

  • Teams of eight or more participants, delivered On-Site or Live Online with the option to customize your learning experience.

For the Individual

Customize your Learning Experience

  • Customize with instructional design options including scenarios, thought leader questions, and exercises
  • Select delivery modality and manage course durations based on content selection
  • Mix and match learning modules & sub-topics to create the most highly customized learning experience
  • Create learning tracks by linking courses & learning modules with connective application exercises over a predetermined timeline
  • Support content with correlating Research Articles
  • Enhance skills application with Performance Coaching
  • Earn select industry and academic accreditations
  • Organizational Learning & Development (L&D) Framework Best Practice
  • Integrate Digital Resources – Thought Leader Interviews – Insights Podcast

Join the ranks of leading organizations that have partnered with AMS to drive innovation, improve performance, and achieve sustainable success. Let’s transform together, your journey to excellence starts here.

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