Journey Mapping
Course Code: AMS2078
Journey Mapping is a key skill in today’s progressive organizations and is best used to enhance the quality of solutions for your end users. This is an important skill set to ensure that the designs and solutions for internal and external customers, delivers the end product or service required to both enhance relationships and provide sustainable growth.
Learning Modules
- Examining the Journey
- Explore the End – Expectations of the Journey
- Making the Journey
- Creating the Map
Who Should Attend
Professionals who are seeking to enhance their thinking and decision-making skills would benefit from this course.
Blended Delivery Modality and Duration Options
On-Site
- Accelerated Course = 2 learning modules delivered in a half day
- Full course = 4 learning modules delivered in one day
Live Online
- Accelerated Course = 2 learning modules delivered in one 3.5 hour session
- Full course = 4 learning modules delivered in two 3.5 hour sessions
Select your Learning Configuration
- Enterprise Training – for corporate groups, delivered On-Site or Live Online
- Open Enrollment Training – for individual learners, delivered Live Online – Contact Us for Scheduled Courses
Customize your Learning Experience
- Personalize with Scenarios, Thought Leader Questions, Exercises, and Action Plans
- Select Delivery Modality
- Scale Course Durations based on Modulated Content
- Extend Learning with Research Articles
- Sustain Performance with Performance Coaching
- Build Learning Tracks by Linking Courses & Modules
- Build your Learning Academy
- Enhance at Desk Application through Business Simulation Training
- Earn Select Industry Accreditations
- Build infrastructure to support a Learning Organization
- Understand our Collaborative Engagement Model