Journey Mapping

Course Code: AMS2078

This AMS course provides a deep insight to the skills, tools, and techniques associated with Journey Mapping, and can be used as part of a progressive curricular, standalone learning experience, or team up-skilling initiative. Journey Mapping is a key skill in today’s progressive organizations and is best used to enhance the quality of solutions for your end users. This is an important skill set to ensure that the designs and solutions for internal and external customers, delivers the end product or service required to both enhance relationships and provide sustainable growth. Participants will enhance their experience by interacting with imbedded scenarios, participating in table exercises, building a personal action plan, and sharing with their peers.

Learning Modules

  • Examining the Journey
  • Explore the End – Expectations of the Journey
  • Making the Journey
  • Creating the Map

Who Should Attend

Professionals who are seeking to enhance their thinking and decision-making skills would benefit from this course.

Delivery Modality and Duration Options

On-Site Instructor Led Training (OILT):

  • Accelerated Course  = 2 learning modules/blend delivered in a half day
  • Full course = 4 learning modules delivered in one day

Virtual Instructor Led Training (VILT):

  • Accelerated Course = 2 learning modules/blend delivered in one 3.5 hour session
  • Full course = 4 learning modules delivered in two 3.5 hour sessions

Customize your Organizations Learning Experience

  • Personalize courses with scenarios, thought leader questions, exercises, and personal action plans
  • Supplement courses with eLearning
  • Measure courses with performance tools and coaching programs

Apply Certification/Re-certification credits to select courses 

  • Project Management Institute (PMI)®
  • International Institute of Business Analysis (IIBA)®
  • Society of Human Resource Management® (SHRM)