Professional Development Training

Journey Mapping

Course Code: AMS2078

Journey Mapping is a key skill in today’s progressive organizations and is best used to enhance the quality of solutions for your end users. This is an important skill set to ensure that the designs and solutions for internal and external customers, delivers the end product or service required to both enhance relationships and provide sustainable growth.

Learning Modules

  • Examining the Journey
  • Explore the End – Expectations of the Journey
  • Making the Journey
  • Creating the Map

Who Should Attend

Professionals who are seeking to enhance their thinking and decision-making skills would benefit from this course.

Blended Delivery Modality and Duration Options


  • Accelerated Course  = 2 learning modules delivered in a half day
  • Full course = 4 learning modules delivered in one day

Live Online

  • Accelerated Course = 2 learning modules delivered in one 3.5 hour session
  • Full course = 4 learning modules delivered in two 3.5 hour sessions

Select your Learning Configuration

  • Enterprise Training – for corporate groups, delivered On-Site or Live Online
  • Open Enrollment Training – for individual learners, delivered Live Online – Contact Us for Scheduled Courses 

Customize your Learning Experience