Professional Development Training

Influencing Skills

Course Code: AMS227

Influencing skills are the most practical combination of communication, negotiation, credibility and persuasion skills. With the help of influencing skills, you will be able to effectively manage colleagues, stakeholders, and the politics of today’s complex organizations. This course will address various techniques and approaches for influencing using persuasive communication, building trust and rapport in order to achieve goals in a positive, effective way.

Learning Modules 

Lead without Authority

    • Challenges of Leading without Authority
    • Creating Interpersonal Gravity
    • Formal vs. Informal Authority
    • Leading with Influence

Build Credibility and Earn Trust

    • Influence Model
    • Influence Styles
    • Key Behaviors for Earning Trust
    • Use Positive Inquiry to Understand Others

Utilize Relationship Gravity

    • Expand Your Sphere of Influence
    • Cultivate Relationships
    • Influence Up, Down and Sideways
    • Overcome Resistance

Collaborate for Value

    • Become a Trusted Partner
    • Develop Your Value Proposition
    • Practice Reciprocity
    • Plan for Win/Win Solutions

Who Should Attend

Managers and individual contributors who wish to enhance their relationship building and influencing skills, to be more effective in a matrix environment.

Blended Delivery Modality and Duration Options


  • Accelerated Course  = 2 learning modules delivered in a half day
  • Full course = 4 learning modules delivered in one day

Live Online

  • Accelerated Course = 2 learning modules delivered in one 3.5 hour session
  • Full course = 4 learning modules delivered in two 3.5 hour sessions

Select your Learning Configuration

  • Enterprise Training – for corporate groups, delivered On-Site or Live Online
  • Open Enrollment Training – for individual learners, delivered Live Online – Contact Us for Scheduled Courses 

Customize your Learning Experience