Professional Development Training

Difficult Conversations

Course Code: AMS2319

Difficult Conversations are becoming more frequent due to high impact changes in organizations and managing them is a key skill. Regardless of hierarchy, it is critical to understand how to manage your emotions during stressful exchanges. Being able to control emotional impulses, design appropriate communication pathways, defuse conflicts, and create a path forward is imperative to collaborative outcomes.

Learning Modules 

Control Emotions

    • Use EQ to enhance your delivery
    • Understand your triggers
    • Learn vocal and physical indicators
    • Manage the “hot spots”

Design Communication Pathways

    • Build a plan to follow
    • Offer bi-directional gateways
    • Know the “story-arch”
    • Plan for push-back

Defuse Conflict

    • Utilize conflict management skills
    • Plan proactive mitigation
    • Learn de-escalation techniques
    • Pre-plan alternate solutions

Create a Path Forward

    • Leverage negation techniques
    • Understand the end goal
    • Establish accountability
    • Know the end-game

Who Should Attend

Managers and individual contributors who wish to enhance their ability to manage difficult conversations.

Engagement Options

Enterprise – for corporate groups of eight or more participants, delivered On-Site or Live Online with options to customize your learning experience as noted below. Contact Us to Discuss Your Unique Needs> 

  • On-Site
    • Accelerated Course = 2 learning modules delivered in a half day
    • Full course = 4 learning modules delivered in one day
  • Live Online
    • Thought Leader Series = topical overview delivered in a 1-hour session
    • Accelerated Course = 2 curated learning modules delivered in one 3.5-hour session
    • Full course = 4 learning modules delivered in two 3.5-hour sessions

Open Enrollment – for individual learners or cohorts of less than eight participants, delivered Live Online. Register Below.

Available Open Enrollment Dates: 

Full Course = 4-learning modules delivered in two-3.5-hour sessions

Cost: $1,250.00 – Per Individual Enrollment – (Includes digital support content, toolbox items, and pre-work licenses)

Available Dates:

Option 1: 03/26/2024 – 03/27/2024

  • Session 1 of 2: 03/26/2024 from 1:00 pm ET to 4:30 pm ET
  • Session 2 of 2: 03/27/2024 from 1:00 pm ET to 4:30 pm ET

Option 2: 05/21/2024 – 05/22/2024

  • Session 1 of 2: 05/21/2024 from 9:00 am ET to 12:30 pm ET
  • Session 2 of 2: 05/22/2024 from 9:00 am ET to 12:30 pm ET

Customize your Learning Experience