Professional Development Training

Difficult Conversations

Course Code: AMS2089

Difficult Conversations are becoming more frequent due to high impact changes in organizations and managing them is a key skill. Regardless of hierarchy, it is critical to understand how to manage your emotions during stressful exchanges. Being able to control emotional impulses, design appropriate communication pathways, defuse conflicts, and create a path forward is imperative to collaborative outcomes.

Learning Modules 

  • Control Emotions
  • Design Communication Pathways
  • Defuse Conflict
  • Create a Path Forward

Who Should Attend

Managers and individual contributors who wish to enhance their ability to manage difficult conversations.

Blended Delivery Modality and Duration Options


  • Accelerated Course  = 2 learning modules delivered in a half day
  • Full course = 4 learning modules delivered in one day

Live Online

  • Accelerated Course = 2 learning modules delivered in one 3.5 hour session
  • Full course = 4 learning modules delivered in two 3.5 hour sessions

Select your Learning Configuration

  • Enterprise Training – for corporate groups, delivered On-Site or Live Online
  • Open Enrollment Training – for individual learners, delivered Live Online – Contact Us for Scheduled Courses 

Customize your Learning Experience for Enterprise Training