Difficult Conversations
Course Code: AMS2319
Difficult Conversations are becoming more frequent due to high impact changes in organizations and managing them is a key skill. Regardless of hierarchy, it is critical to understand how to manage your emotions during stressful exchanges. Being able to control emotional impulses, design appropriate communication pathways, defuse conflicts, and create a path forward is imperative to collaborative outcomes.
Learning Modules
- Control Emotions
- Design Communication Pathways
- Defuse Conflict
- Create a Path Forward
Who Should Attend
Managers and individual contributors who wish to enhance their ability to manage difficult conversations.
Blended Delivery Modality and Duration Options
On-Site
- Accelerated Course = 2 learning modules delivered in a half day
- Full course = 4 learning modules delivered in one day
Live Online
- Accelerated Course = 2 learning modules delivered in one 3.5-hour session
- Full course = 4 learning modules delivered in two 3.5-hour sessions
Select your Learning Configuration
- Enterprise Training – for corporate groups, delivered On-Site or Live Online
- Open Enrollment Training – for individual learners, delivered Live Online – Contact Us for Scheduled Courses
Customize your Learning Experience
- Personalize with Scenarios, Thought Leader Questions, Exercises, and Action Plans
- Select Delivery Modality
- Scale Course Durations based on Modulated Content
- Extend Learning with Research Articles
- Sustain Performance with Performance Coaching
- Build Learning Tracks by Linking Courses & Modules
- Build your Learning Academy
- Enhance at Desk Application through Business Simulation Training
- Earn Select Industry Accreditations
- Build infrastructure to support a Learning Organization
- Understand our Collaborative Engagement Model