Difficult Conversations are becoming more frequent due to high impact changes in organizations and managing them is a key skill…

Regardless of hierarchy, it is critical to understand how to manage your emotions during stressful exchanges. Being able to control emotional impulses, design appropriate communication pathways, defuse conflicts, and create a path forward is imperative to collaborative outcomes. Additionally, participants will benefit from a dynamic high-engagement learning experience built on our proprietary 4×4 Design Model with executive-level facilitators, thought leader questions, innovative content, application exercises, and digital media supplements that underpin our Client-Centric Engagement Model. See below to learn more about our customization options.

Learning Modules 

Control Emotions

    • Use EQ to enhance your delivery
    • Understand your triggers
    • Learn vocal and physical indicators
    • Manage the “hot spots”

Design Communication Pathways

    • Build a plan to follow
    • Offer bi-directional gateways
    • Know the “story-arch”
    • Plan for push-back

Defuse Conflict

    • Utilize conflict management skills
    • Plan proactive mitigation
    • Learn de-escalation techniques
    • Pre-plan alternate solutions

Create a Path Forward

    • Leverage negation techniques
    • Understand the end goal
    • Establish accountability
    • Know the endgame

Who Should Attend

Managers and individual contributors who wish to enhance their ability to manage difficult conversations.

Engagement Options

Each learning module above represents 90 minutes of instruction. Your selection of learning modules and sub-topics, preferred delivery modality, and custom design elements (as noted below), will determine the course duration and ultimate “best solution” to meet your unique learning needs. The AMS Client-Centric Engagement Model provides you all the design flexibility needed to create the most targeted and high-impact training available. Our proprietary and innovative “4×4” design model, expert level practitioners, and modulated content library is the gateway to immediate skills application and sustainable results. Contact Us to learn more about how our approach to learning can meet your unique needs.

For the Team 

Teams of eight or more participants, delivered On-Site or Live Online with access to customize your learning experience as noted below.

For the Individual  

Individual learners or cohorts of less than eight participants, delivered Live Online. Contact Us for Scheduling Options>

Customize your Learning Experience 

  • Customize with instructional design options including scenarios, thought leader questions, and exercises
  • Select delivery modality and manage course durations based on content selection
  • Mix and match learning modules & sub-topics to create the most highly customized learning experience
  • Create learning tracks by linking courses & learning modules with connective application exercises over a predetermined timeline
  • Support content with corelating Research Articles
  • Enhance skills application with Performance Coaching
  • Earn select industry and academic accreditations
  • Organizational Learning & Development (L&D) Framework Best Practice
  • Explore our Client-Centric Engagement Model
  • Integrate Digital Resources – AMS YouTube – AMS Spotify