Conflict Resolution
Course Code: AMS208
Conflict Resolution, is a core mitigation skill in today’s fast paced and demanding work environment that can be a breeding ground for conflict. This course will uncover and effectively deal with conflict and disagreement, transforming both into sources of productivity and new business insights. Participants will have an opportunity to simulate scenarios that require collaborative and thoughtful conflict resolution skills.
Learning Modules
- Causes and types of conflict
- Using negotiation to resolve conflict
- Reactive and proactive communication management
- Develop a conflict resolution strategy
Who Should Attend
Anyone seeking insight to successfully resolving personal and business conflicts would benefit from attending this program.
Blended Delivery Modality and Duration Options
On-Site
- Accelerated Course = 2 learning modules delivered in a half day
- Full course = 4 learning modules delivered in one day
Live Online
- Accelerated Course = 2 learning modules delivered in one 3.5 hour session
- Full course = 4 learning modules delivered in two 3.5 hour sessions
Select your Learning Configuration
- Enterprise Training – for corporate groups, delivered On-Site or Live Online
- Open Enrollment Training – for individual learners, delivered Live Online – Contact Us for Scheduled Courses
Customize your Learning Experience
- Personalize with Scenarios, Thought Leader Questions, Exercises, and Action Plans
- Select Delivery Modality
- Scale Course Durations based on Modulated Content
- Extend Learning with Research Articles
- Sustain Performance with Performance Coaching
- Build Learning Tracks by Linking Courses & Modules
- Build your Learning Academy
- Enhance at Desk Application through Business Simulation Training
- Earn Select Industry Accreditations
- Build infrastructure to support a Learning Organization
- Understand our Collaborative Engagement Model