Enterprise Training

Conflict Resolution

Course Code: AMS208

Conflict Resolution, is a core mitigation skill in today’s fast paced and demanding work environment that can be a breeding ground for conflict. This course will uncover and effectively deal with conflict and disagreement, transforming both into sources of productivity and new business insights. Participants will have an opportunity to simulate scenarios that require collaborative and thoughtful conflict resolution skills.

Learning Modules 

  • Causes and types of conflict
  • Using negotiation to resolve conflict
  • Reactive and proactive communication management
  • Develop a conflict resolution strategy

Who Should Attend

Anyone seeking insight to successfully resolving personal and business conflicts would benefit from attending this program.

Blended Delivery Modality and Duration Options

On-Site

  • Accelerated Course  = 2 learning modules delivered in a half day
  • Full course = 4 learning modules delivered in one day

Live Online

  • Accelerated Course = 2 learning modules delivered in one 3.5 hour session
  • Full course = 4 learning modules delivered in two 3.5 hour sessions

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