Business Communication Essentials
Course Code: AMS2086
Business Communication Essentials are core skills to creating concise, accurate, and impactful messages within matrixed organizations, distributed teams, and virtual environments. This course will address specific techniques for Simplifying Written and Verbal Communications, understanding your Audience, Targeting the Message, and Optimizing your Delivery. Participants will benefit from a dynamic delivery model to ensure practice of the new skills and immediate at desk application.
Learning Modules
Communication Best Practices
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- Elements of Communication
- Understand and Adapt Communication Styles
- The 7 C’s of Effective Communication
- Verbal and Non-Verbal Communication
Simplifying Written and Verbal Communications
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- 5 Planning Steps for Composing the Message
- Beginnings and Ending
- Target the Message
- Edit for Concision
Optimizing your Delivery
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- Know Your Audience
- Explore Delivery Modalities
- Body Language
- Projecting a Positive Image
Communicating to Build Relationships
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- Building Rapport
- Active Listening
- Practicing Reciprocity
- Expressing Appreciation
Who Should Attend
Managers and individual contributors who wish to enhance their business communication skills, to be more effective in a matrix, virtual, or team environment for both internal and external interactions.
Engagement Options
Enterprise – for corporate groups of eight or more participants, delivered On-Site or Live Online with access to customize your learning experience as noted below. Contact Us to Discuss Your Unique Needs>
- On-Site
- Accelerated Course = 2 learning modules delivered in a half day
- Full course = 4 learning modules delivered in one day
- Live Online
- Thought Leader Series = topical overview delivered in a 1-hour session
- Accelerated Course = 2 curated learning modules delivered in one 3.5-hour session
- Full course = 4 learning modules delivered in two 3.5-hour sessions
Open Enrollment – for individual learners or cohorts of less than eight participants, delivered Live Online. Contact Us for Scheduling Options>
Customize your Learning Experience
- Personalize Scenarios, Thought Leader Questions, and Exercises
- Partner via our Stewardship Engagement Model – Watch the Video
- Select Delivery Modality and durations
- Extend Learning with Research Articles
- Sustain Performance with Performance Coaching
- Build Learning Tracks by Linking Courses & Modules
- Build your Learning Academy
- Enhance at Desk Application through Business Simulation Training
- Earn Select Industry Accreditations
- Whodunit – Murder Mystery – Team Building