Professional Development Training

Business Communication Essentials

Course Code: AMS2086

Business Communication Essentials are core skills to creating concise, accurate, and impactful messages within matrixed organizations, distributed teams, and virtual environments. This course will address specific techniques for Simplifying Written and Verbal Communications, understanding your Audience, Targeting the Message, and Optimizing your Delivery. Participants will benefit from a dynamic delivery model to ensure practice of the new skills and immediate at desk application. 

Learning Modules 

Communication Best Practices

    • Elements of Communication
    • Understand and Adapt Communication Styles
    • The 7 C’s of Effective Communication
    • Verbal and Non-Verbal Communication

Simplifying Written and Verbal Communications

    • 5 Planning Steps for Composing the Message
    • Beginnings and Ending
    • Target the Message
    • Edit for Concision

Optimizing your Delivery

    • Know Your Audience
    • Explore Delivery Modalities
    • Body Language
    • Projecting a Positive Image

Communicating to Build Relationships

    • Building Rapport
    • Active Listening
    • Practicing Reciprocity
    • Expressing Appreciation

Who Should Attend

Managers and individual contributors who wish to enhance their business communication skills, to be more effective in a matrix, virtual, or team environment for both internal and external interactions.

Engagement Options

Enterprise – for corporate groups of eight or more participants, delivered On-Site or Live Online with access to customize your learning experience as noted below. Contact Us to Discuss Your Unique Needs> 

  • On-Site
    • Accelerated Course = 2 learning modules delivered in a half day
    • Full course = 4 learning modules delivered in one day
  • Live Online
    • Thought Leader Series = topical overview delivered in a 1-hour session
    • Accelerated Course = 2 curated learning modules delivered in one 3.5-hour session
    • Full course = 4 learning modules delivered in two 3.5-hour sessions

Open Enrollment – for individual learners or cohorts of less than eight participants, delivered Live Online. Register Below.

Available Open Enrollment Dates: Pending 

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