Process Excellence is a series of repeatable actions, technology interface, or operations resulting in an optimized end result, output, and/or a product or service, accomplished by integrating AI, data, workflow, and talent. How can it help the processes you interact with on a daily basis reach a new level, without reorganizing your entire organization?
Best Practice Implementation Considerations
There are many benefits to re-evaluating processes. Some of those benefits are:
- A decrease in the amount of time it takes to complete the process
- A decrease in the cost of time working on a specific process
- A decrease in the amount of time it takes to complete the entire process
- A decrease in the cost of the entire process
- An optimal leveraging of AI within the process
- Improvement of external customer satisfaction
- Improvement of internal customer satisfaction
Try this five-step procedure to determine if your processes are hitting the mark:
- Determine the outcome of the process.
- Map out the process.
- Establish critical points within the process.
- Define the integration and application of AI within the process.
- Set up measurement criteria and a monitoring system to determine if the measurement is within variance.
- Continually monitor the process and make any changes on the spot to keep the process within the measurement criteria.
Best Practice Summary
AMS can help your organization efficiently identify business process improvement opportunities. This effort will lead to increased ROI, productivity enhancement, and overall quality improvement.
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