Client
The client is one of the largest sales brokers for nationally branded food and agricultural items. This firm employs a core sales team with regional offices located throughout the U.S. and Canada.
Challenge
The client recognized the need to build an infrastructure to support its growth; they employed the services of Advanced Management Services, Inc. (AMS) to accomplish their goals. During the partnership with AMS this organization was able to create corporate process to support daily sales activity and stabilize their performance. Additionally, the company needed to assess and develop the core sales team to align with a “solutions selling” environment.
Solution
AMS created a baseline assessment to gather data about the organization’s operations and sales support capacity. This assessment tool was used in various ways and with different levels of the organization to define gaps associated with the people, process, and technology that was driving the organization. The results of the assessment were stratified to create a report for management that illustrated the gaps in performance. Additionally, AMS gathered data from like-size firms, industry standards, and expectations from the company’s core manufacturers. This external data set was then synthesized with the internal goals to create a multi-dimensional view of the organization’s core ability to perform against best practice. Once AMS was able to define the gaps in the organization’s key operating standards, the team set out to create new processes that would help them accomplish heightened proficiency. Once the business model was complete, AMS developed a change strategy that included internal communication documents to ease the minds of the sales force, created competency maps for internal and external training, and designed a baseline technology road map to help the company select the right vendor to install a CRM program. The training was customized around the AMS Bridge Selling methodology and was fully integrated with the company’s strategic goals. AMS extended their engagement to assist with the implementation of the new business model via a shared workforce team model. This allowed the company to benefit from consultation and direction while guiding most of the work internally.
The AMS team designed a dynamic solution for the sales and service infrastructure by implementing a comprehensive approach:
- Baseline Assessment: They developed an assessment tool to collect data on the organization’s operations and sales support capacity. This tool helped identify gaps in people, processes, and technology that were crucial for the organization’s functioning.
- Performance Gaps: The collected data was analyzed to create a stratified report for management, highlighting the performance gaps. This allowed for a clear understanding of areas needing improvement.
- External Benchmarking: AMS compared the organization’s data with that from similar-sized firms, industry standards, and expectations from core manufacturers. This benchmarking provided a multi-dimensional view of the organization’s performance against best practices.
- Process Improvement: With the gaps identified, AMS designed new processes to enhance proficiency and align with the organization’s strategic goals. This included developing a change strategy, creating competency maps for training, and a technology roadmap for CRM implementation.
Benefits
This organization recognized a remarkable 40% growth rate and an increase in market share of over 15%. The firm was also awarded two-multimillion-dollar representation accounts based on their ability to manage the infrastructure required for such high-profile brands. The organization prospered and grew to a point it was recognized by larger companies that eventually resulted in a sale of the company allowing ownership and staff to benefit from stock options and rewards that were always part of the strategic plan. The result was a significant improvement in the organization’s growth rate and market share, demonstrating the effectiveness of AMS’s dynamic solution.
Client-Centric Engagement Models
By leveraging our collaborative engagement models, we partner with our clients to understand their unique needs through formal data collection, rigorous gap analysis, and solution customization. This methodical approach leads to high-impact solutions, rendering “leave behind” value that our clients measure in sustainable performance improvement.
Our Commitment to Excellence
Advanced Management Services, Inc. (AMS) is a premier Organizational Development consulting firm. Since 1994, AMS has been serving cross-industry Fortune 500 companies, mid-market businesses, high-growth firms, and government entities with innovative business solutions.
Aeronautics - Banking & Finance - Construction & Engineering - Higher Education - Government & Municipal Agencies
Hospitality - Manufacturing - Pharmeceutical - Research & Development - Scientific
Transportation - Automotive - Biotech - Professional Services - Energy/Utility/Gas/Oil/Nuclear
Food Processing - Food Service - Healthcare - Information Technology & Artificial Intelligence (AI)
Software Development - Non Proffit & Association Management - Publishing - Retail - Sales & Marketing - Telecommunications
What Our Clients Say
At AMS, our clients’ testimonials speak volumes about our commitment to excellence. Our tailored solutions have consistently driven sustainable growth and outstanding results for our clients, you can learn more about the details of how we helped them exceed their objectives in our Solution Briefings or Contact Us to discuss your unique needs.
"The team at AMS provided some of the best corporate training we ever received. The consultant's ability to fully understand our industry and how the PM space was impacted and complimented by the Business Analyst function was outstanding. I would recommend the AMS team to anyone seeking a knowledgeable and insightful relationship with a consulting firm."
- Manager of Training at a Leading National Insurance Company
"AMS coaches are top shelf and bring a depth of experience seldomly found at other coaching firms. The executive level of the team and how they collaborate along the journey is an extraordinary wealth of knowledge."
-COO at a Global Manufacturer of Industrial Components
“The team at AMS was impressive from the first time we met them. I have personally interviewed many large training companies, but the folks at AMS were heads and tails above the rest because of their flexibility, desire to be true partners and level of subject matter expertise. I would recommend AMS to any organization seeking a results driven team of professionals.”
- V.P. Training and Development at an International Retail Chain
"The training we received from the AMS team was insightful, current and tailored to our environment/industry. Because of the training we have been able to improve and sustain performance within the IT PM department."
- Director of Training at a Globally Diversified Healthcare Company
"The experience with my coach from AMS was a critical factor in establishing goals for my team and then being able to lead them through transformation. The results from my efforts were much more impactful because of the direction they provided."
-Director of Engineering at a Global Manufacturer of Industrial Components
"My experience with my AMS coach was extraordinary and far exceeded my expectations in terms of how quickly I was able to apply new ideas and solutions to challenges I was facing. Additionally, I was able to pass along some of the new knowledge and help my team as well. Very happy to have participated in such a solid program."
- COO at a Global Staffing and Talent Agency
"My coach at AMS helped me to clarify and then navigate my career objectives. The sessions led to my gaining more confidence and ultimately my dream job."
-Technology Manager at a Global Digital Retailer
Join the ranks of leading organizations that have partnered with AMS to drive innovation, improve performance, and achieve sustainable success. Let’s transform together, your journey to excellence starts here.