Program Management Office (PgMO) Design

In this solution briefing we outline how a Program Management Office (PgMO) Design effort helped our client achieve enterprise continuity.

AMS Briefing Code: 703

Briefing Description

This project was chartered to accommodate high growth via M&A while shifting to large and complex initiatives that will dictate the future of the organization. The design and establishment of a Program Management Office (PgMO) significantly enhance the execution of large and complex projects. A well-structured PgMO serves as a central hub for project oversight, coordination, and strategic alignment. Our charter is to swiftly establish a PgMO that not only enhances project execution but also propels the organization forward in the competitive market landscape.

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Client

The client is a leading provider of antenna and technology systems for the DoD and other governmental subsets.

Challenge

The company is growing at significant pace and widening the portfolio of offerings through a newly formed Innovation Center of Excellence, thus generating large and complex systems from R&D through Manufacturing. This shift in strategy mandates the elevation of measurable process and skills to accommodate the needed maturity to succeed in this expanding market.

Solution

After developing a clear scope of work with senior stakeholders, AMS conducted onsite interviews and reviews of the organization’s engineering and project management processes and practices. Functional mapping of roles and responsibilities was undertaken to ensure project team composition-competency was consistent with project demands. A detailed gap analysis with detailed recommendations was delivered to a senior steering committee, they were in agreement with our assessment(s) and recommendations. A key recommendation was that rather than AMS “taking over” the implementation project, it would be more beneficial for designated client resources to be the lead in the implementation project. Consistent with our recommendations we developed an execution plan where client resources would be coached and mentored to achieve specific practices and deliverables for the PgMO development, Project Management rigor and implementing a practical system for practical and Integrated Project Control across the multiple functional contributors. The organization’s development life cycle was also “fitted” with a structure of scalable stage gates and application criteria.

  1. Strategic Alignment for Market Advancement:

    • The PgMO plays a pivotal role in aligning project initiatives with the organization’s strategic vision. By swiftly designing and implementing a PgMO, we ensure that all projects contribute directly to market growth and competitive positioning.
    • Market-Centric Approach: Our focus is on understanding market dynamics, customer needs, and competitive landscapes. The PgMO will tailor project portfolios to address these specific market demands.
  2. Accelerated Setup:

    • Rapid Deployment: We recognize the urgency. Our team will expedite the PgMO setup process, leveraging best practices and pre-defined templates.
    • Agile Implementation: We’ll adopt agile principles to iteratively build out the PgMO, ensuring quick wins and continuous improvement.
  3. Customized Structure:

    • Lean and Effective: Rather than a one-size-fits-all approach, we’ll design a PgMO structure that aligns with the client’s unique context. This includes defining roles, responsibilities, and reporting lines.
    • Resource Allocation: We’ll allocate skilled resources efficiently, considering both internal talent and external expertise.
  4. Governance and Oversight:

    • Program Governance: The PgMO will establish governance mechanisms, ensuring that projects adhere to quality standards, timelines, and budget constraints.
    • Risk Mitigation: We’ll proactively identify risks and develop mitigation strategies. Rapid decision-making will be a priority.
  5. Stakeholder Engagement:

    • Executive Buy-In: We’ll engage senior leadership early, securing their commitment to the PgMO’s success. Their endorsement will accelerate adoption.
    • Cross-Functional Collaboration: The PgMO will foster collaboration across departments, breaking silos and promoting knowledge sharing.
  6. Performance Metrics and KPIs:

    • Measurable Outcomes: We’ll define clear Key Performance Indicators (KPIs) aligned with market goals. Regular reporting will track progress.
    • Adaptability: The PgMO will remain agile, adjusting strategies based on market shifts and emerging opportunities.

Benefits

As a result of the overall assessment, the organization’s best practices that were functional and working well, were validated and measurable. Scalable front-end planning practices were adopted to ensure the projects objectives were decomposed properly into an accurate technical design basis and requisite project management execution practices were aligned and applied. The PgMO was developed and chartered as a service-based organization first and a governance mechanism second. This approach helped shift cultural inertia and early apprehensions about the PgMO assuming a “heavy handed” governance role. The client’s project portfolio stabilized and key clients that were hesitating awarding them mission critical projects, were impressed enough with the organization’s transformation to award the projects as a sole-source procurement. Each of these projects were extremely successful with one being awarded a project of distinction award from the federal agency client.

Client-Centric Engagement Models

By leveraging our collaborative engagement models, we partner with our clients to understand their unique needs through formal data collection, rigorous gap analysis, and solution customization. This methodical approach leads to high-impact solutions, rendering “leave behind” value that our clients measure in sustainable performance improvement.

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Our Commitment to Excellence

Advanced Management Services, Inc. (AMS) is a premier Organizational Development consulting firm. Since 1994, AMS has been serving cross-industry Fortune 500 companies, mid-market businesses, high-growth firms, and government entities with innovative business solutions. 

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What Our Clients Say

At AMS, our clients’ testimonials speak volumes about our commitment to excellence. Our tailored solutions have consistently driven sustainable growth and outstanding results for our clients, you can learn more about the details of how we helped them exceed their objectives in our Solution Briefings or Contact Us to discuss your unique needs.

Clients Speak

"The team at AMS provided some of the best corporate training we ever received. The consultant's ability to fully understand our industry and how the PM space was impacted and complimented by the Business Analyst function was outstanding. I would recommend the AMS team to anyone seeking a knowledgeable and insightful relationship with a consulting firm."

- Manager of Training at a Leading National Insurance Company

"AMS coaches are top shelf and bring a depth of experience seldomly found at other coaching firms. The executive level of the team and how they collaborate along the journey is an extraordinary wealth of knowledge."

-COO at a Global Manufacturer of Industrial Components

“The team at AMS was impressive from the first time we met them. I have personally interviewed many large training companies, but the folks at AMS were heads and tails above the rest because of their flexibility, desire to be true partners and level of subject matter expertise. I would recommend AMS to any organization seeking a results driven team of professionals.”

- V.P. Training and Development at an International Retail Chain

"The training we received from the AMS team was insightful, current and tailored to our environment/industry. Because of the training we have been able to improve and sustain performance within the IT PM department."

- Director of Training at a Globally Diversified Healthcare Company

"The experience with my coach from AMS was a critical factor in establishing goals for my team and then being able to lead them through transformation. The results from my efforts were much more impactful because of the direction they provided."

-Director of Engineering at a Global Manufacturer of Industrial Components

"My experience with my AMS coach was extraordinary and far exceeded my expectations in terms of how quickly I was able to apply new ideas and solutions to challenges I was facing. Additionally, I was able to pass along some of the new knowledge and help my team as well. Very happy to have participated in such a solid program."

- COO at a Global Staffing and Talent Agency

"My coach at AMS helped me to clarify and then navigate my career objectives. The sessions led to my gaining more confidence and ultimately my dream job."

-Technology Manager at a Global Digital Retailer

Join the ranks of leading organizations that have partnered with AMS to drive innovation, improve performance, and achieve sustainable success. Let’s transform together, your journey to excellence starts here.