Process Reengineering Effort
In this solution briefing we will showcase how our client improved their quality through a structured Process Reengineering effort.
AMS Briefing Code: 731
Briefing Description
Process Reengineering can enable the integration of artificial intelligence, automation, and lean operating structures designed into all critical workflows. Also, collect data on technical and business process in relation to the enterprise, strategy, and execution models. This encompasses PMO, CoEs, direct business units and all cross functional level 1,2 and 3 workflows. The objective was to map, model, and set a path forward to accomplish current/end-state transformation, resulting in recognized optimization.
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Client
The Client is a world leader across a range of state-of-the-art technology for military and civilian government customers primarily in the U.S., Canada, Australia, the Middle East and Asia.
Challenge
The client was seeking a more effective way to scale operational process while embracing workflow that would have compliance measures due to the footprint in a highly regulated and governmental space. Due to acquisition, growth and diversity in services the organization was experiencing redundancy, quality and cycle time failures within process and project-based work. Additionally, cost was being enhanced due to legacy system integration and miss-aligned core competencies across the middle management staff.
Solution
AMS leveraged a best practice assessment process to establish a current operational norm baseline and then performed targeted data collection activity with both focus group sessions and digital surveys across business and technology LOBs. Upon completed data collection, core structure review and process observation, a stratified narrative and statistical report was generated to highlight gaps that could lead to breakdown based on pre-determined performance criteria. Upon completion of the survey, data stratification and recommended action plan, AMS was able to create a detailed project execution plan and share in the collaborative implementation of change-based elements aligning to, people, process, organization and technology.
Benefits
The client was able to transform strategic, operational and tactical business and technology process while maintaining an on-going workflow. This was enhanced with better alignment of core competency, an enhanced talent acquisition model and imbedded understanding of process flow which resulted in better training, measurement and ongoing improvement cycles.
Client-Centric Engagement Models
By leveraging our collaborative engagement models, we partner with our clients to understand their unique needs through formal data collection, rigorous gap analysis, and solution customization. This methodical approach leads to high-impact solutions, rendering “leave behind” value that our clients measure in sustainable performance improvement. Watch a brief video describing the model. Learn More>>
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