Process Reengineering

Client Project Briefing

Process

Unlock the power of Process Reengineering and learn from our client's experience. Discover how they enabled technology to optimize workflows. Process Reengineering can enable the integration of artificial intelligence, automation, and lean operating structures designed into all critical workflows. Also, collect data on technical and business process in relation to the enterprise, strategy, and execution models. This encompasses PMO, CoEs, direct business units and all cross functional level 1,2 and 3 workflows. The objective was to map, model, and set a path forward to accomplish current/end-state transformation, resulting in recognized optimization.

Client

The Client is a world leader across a range of state-of-the-art technology for military and civilian government customers primarily in the U.S., Canada, Australia, the Middle East and Asia.

Challenge

The client was seeking a more effective way to scale their operational processes while embracing workflows that would incorporate compliance measures essential in a highly regulated and governmental space. Due to rapid acquisition, growth, and diversification of services, the organization faced several challenges. These included redundancy in processes, quality and cycle time failures within both process and project-based work.

Additionally, the integration of legacy systems was causing inefficiencies, further compounded by misaligned core competencies across the middle management staff. This misalignment led to increased costs and reduced overall productivity. The client's objective was to streamline operations, eliminate redundancies, and enhance compliance without compromising on quality or efficiency. The challenge was to develop a cohesive strategy that would address these multifaceted issues, ensuring smooth integration of new acquisitions and services while maintaining regulatory compliance.

This required a thorough analysis of existing processes, identification of gaps and overlaps, and the development of standardized workflows that could be adopted across the organization. The goal was to build a more agile and efficient operational framework that could support the company's growth and diverse service offerings while minimizing risks and ensuring high standards of performance.

Solution

AMS leveraged a best practice assessment process to establish a current operational norm baseline and then performed targeted data collection activities with both focus group sessions and digital surveys across business and technology lines of business (LOBs). Upon completing data collection, core structure review, and process observation, a stratified narrative and statistical report was generated to highlight gaps that could lead to breakdowns based on pre-determined performance criteria. This thorough analysis allowed for a clear identification of areas requiring improvement and provided a foundation for developing targeted solutions.

Upon completion of the survey, data stratification, and recommended action plan, AMS was able to create a detailed project execution plan. This plan was meticulously crafted to address identified gaps and align changes across people, processes, organizations, and technology. AMS then facilitated the collaborative implementation of these change-based elements, ensuring all stakeholders were engaged and committed to the transformation. This holistic approach ensured that the improvements were sustainable and integrated seamlessly into the client's operations.

Benefits

The client was able to transform strategic, operational, and tactical business and technology processes while maintaining an ongoing workflow. This transformation was further enhanced by better alignment of core competencies, an improved talent acquisition model, and an embedded understanding of process flow. These improvements resulted in better training, measurement, and ongoing improvement cycles.

By adopting a more structured approach to operations, the client significantly reduced redundancy and increased efficiency. The clear delineation of roles and responsibilities improved accountability and performance across the organization. The enhanced talent acquisition model ensured that the organization could attract and retain top talent, further strengthening its capabilities. Additionally, the focus on continuous improvement and measurement led to sustained performance gains and a culture of excellence within the organization. These comprehensive benefits positioned the client for ongoing success and growth in a competitive market.

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