Process Improvement Best Practice

In this solution briefing we will showcase how our client implemented a Process Improvement Best Practice to gain efficiency.

AMS Briefing Code: 723

Briefing Description

Process Improvement is a key element of progressive change in any organization seeking to embed a culture of innovation and efficiency. AMS was asked to work with our client to identify opportunities to improve the baseline best practices within the IT/PM/BA functions and assess gaps that may exist between best-in-class practices.

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Client

A leading HRMS Software Developer and Systems Integrator.

Challenge

The organization was in the process of scaling all areas of the operation to accommodate growth. The need to maintain operational excellence while in the midst of change was critical as many global clients are relying on continuity of their application. Maintaining a steady stream of workflow and allowing for scaled growth was challenging as the people, process, technology, and organization were all experiencing growing pains.

Solution

AMS Sr. Consultants worked to identify the baseline of the individual process through on-site interviews, data collection, and applied experience. The baseline allowed us to accommodate the following:

1. Assess current state models for the IT/PM/BA process maps that were presented.
2. Create a strategic future state model for the IT/PM/BA process maps that were presented.
3. Design a gap analysis between current and future state models to allow for recommendations and a change strategy.
4. Design a "project" based set of recommendations to allow the client an ability to prioritize and select work packages in the order of need and capability.

Benefits

The client was able to see where the critical areas of change were needed and then create a strategy to implement the needed deliverables. In the process they were able to embed a quality process that provoked on-going idea generation and innovation to produce continuous improvement opportunity. Upon completion of the gap analysis phase, this client will have a road map of change and can socialize that to begin the stakeholder buy-in process.

Client-Centric Engagement Models

By leveraging our collaborative engagement models, we partner with our clients to understand their unique needs through formal data collection, rigorous gap analysis, and solution customization. This methodical approach leads to high-impact solutions, rendering “leave behind” value that our clients measure in sustainable performance improvement.

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Our Commitment to Excellence

Advanced Management Services, Inc. (AMS) is a premier Organizational Development consulting firm. Since 1994, AMS has been serving cross-industry Fortune 500 companies, mid-market businesses, high-growth firms, and government entities with innovative business solutions. 

Aeronautics - Banking & Finance - Construction & Engineering - Higher Education - Government & Municipal Agencies 

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Software Development - Non Proffit & Association Management - Publishing - Retail - Sales & Marketing - Telecommunications

What Our Clients Say

At AMS, our clients’ testimonials speak volumes about our commitment to excellence. Our tailored solutions have consistently driven sustainable growth and outstanding results for our clients, you can learn more about the details of how we helped them exceed their objectives in our Solution Briefings or Contact Us to discuss your unique needs.

Clients Speak

"The team at AMS provided some of the best corporate training we ever received. The consultant's ability to fully understand our industry and how the PM space was impacted and complimented by the Business Analyst function was outstanding. I would recommend the AMS team to anyone seeking a knowledgeable and insightful relationship with a consulting firm."

- Manager of Training at a Leading National Insurance Company

"AMS coaches are top shelf and bring a depth of experience seldomly found at other coaching firms. The executive level of the team and how they collaborate along the journey is an extraordinary wealth of knowledge."

-COO at a Global Manufacturer of Industrial Components

“The team at AMS was impressive from the first time we met them. I have personally interviewed many large training companies, but the folks at AMS were heads and tails above the rest because of their flexibility, desire to be true partners and level of subject matter expertise. I would recommend AMS to any organization seeking a results driven team of professionals.”

- V.P. Training and Development at an International Retail Chain

"The training we received from the AMS team was insightful, current and tailored to our environment/industry. Because of the training we have been able to improve and sustain performance within the IT PM department."

- Director of Training at a Globally Diversified Healthcare Company

"The experience with my coach from AMS was a critical factor in establishing goals for my team and then being able to lead them through transformation. The results from my efforts were much more impactful because of the direction they provided."

-Director of Engineering at a Global Manufacturer of Industrial Components

"My experience with my AMS coach was extraordinary and far exceeded my expectations in terms of how quickly I was able to apply new ideas and solutions to challenges I was facing. Additionally, I was able to pass along some of the new knowledge and help my team as well. Very happy to have participated in such a solid program."

- COO at a Global Staffing and Talent Agency

"My coach at AMS helped me to clarify and then navigate my career objectives. The sessions led to my gaining more confidence and ultimately my dream job."

-Technology Manager at a Global Digital Retailer

Join the ranks of leading organizations that have partnered with AMS to drive innovation, improve performance, and achieve sustainable success. Let’s transform together, your journey to excellence starts here.