Client

World’s largest banking institution crossing 62 countries.

Challenge

A group of global executives were brought together to create a globalization strategy that reached beyond cultural norms into organizational optimization. The focus of this team was to identify cultural and behavioral expectations that could be level-set in multiple operational regions. The need to elevate the cultural norm and achieve a high-performance level was the stated objective for the session.

Solution

AMS created executive forums and facilitated them in Europe, Middle East, Africa (EMEA), North America, and Asia Pacific (APAC) to highlight cultural and behavioral norms but more importantly to generate an understanding of cultural intelligence. A set of best practices was built to embrace communication, project management, conflict resolution, and strategic thinking interactions between regions. Core competencies were then aligned and built via a scalable training solution.

AMS’s executive-level resources played a pivotal role in shaping a high-performance path forward:

1. Executive Forums for Cultural Intelligence:

   • AMS orchestrated executive forums across global regions (EMEA, North America, and APAC). These forums served as platforms to:
     • Highlight Cultural Norms: Executives shared insights on cultural nuances, fostering mutual understanding.
     • Behavioral Norms: Discussions centered around behavioral expectations, ensuring alignment across diverse teams.

2. Cultural Intelligence Development:

   • AMS’s focus went beyond awareness. They aimed to generate cultural intelligence—the ability to navigate cultural differences effectively.
   • Best Practices Sharing: Executives exchanged best practices related to communication, project management, conflict resolution, and strategic thinking.

3. Core Competencies Alignment:

   • AMS recognized that high performance required a common foundation. They identified core competencies essential for success.
   • Scalable Training Solution: AMS designed a scalable training program to build these competencies. It was customized for each region, considering local context.

4. Path Forward:

   • The forums and training sessions laid the groundwork. Executives now had a shared understanding of cultural intelligence and best practices.
   • This collective knowledge paved the path forward—a unified approach to high performance, transcending geographical boundaries.

Benefits

The organization was able to realize greater levels of autonomy in region, which resulted in quicker decision making, more innovative thinking, and risk mitigation. This was realized through an increase in productivity and lowered attrition in multiple regions. In summary, AMS’s executive leadership fostered collaboration, cultural intelligence, and competency alignment, creating a robust framework for sustained high performance.