High Performance Teams Structured Model

Client Project Briefing

HP Team

Learn how we implemented a High Performance Teams Structured Model for a hospitality company and the impact on their team collaboration. High Performance Teams are at the center of industry leading organizations and drive the initiatives that lead to the accomplishment of enterprise visions, within the context of the corporate vision and culture. The objective was to build a customized executive workshop focusing on the attributes of High Performing Teams. The output of the workshop was structured to initiate action within the newly formed core leadership team, to initiate collaboration, seek out synergy, and take action on the objectives necessary to meet their annual goals and strategic directives.

Client

The Client is the industry’s premier hospitality consulting and taskforce firm.

Challenge

The client needed a rapid development program to enable the newly formed strategic leadership team to come together, collaborate quickly, and begin designing solutions that would stabilize operations and initiate actions against strategic objectives. The firm works in a distributed hybrid model, across a set of global clients, thus contributing to the need to have best practice for robust communication and collaboration in a timely way. All of this is backdropped by rapid growth and expansion of their service offering portfolio.

Solution

AMS senior consultants mobilized quickly to gain knowledge of individual contributors, the current business model, and the desired future state of the team and organization. The firm immediately engaged in an iterative process to develop, validate, and present a workshop that drove immediate skills transfer, best practice considerations, and cross-functional collaboration across the wider team.

Critical steps to the solution implementation included stakeholder meetings to ensure the objectives for the session were aligned and focused on agreed outcomes. Focus group interviews were conducted to learn about the end-user challenges with collaborating and the need for organizational support systems. A draft design of the workshop was created for validation with the above cohorts, followed by the delivery of the workshop as planned. The process concluded with follow-up sessions with the stakeholders to ensure success and to create a path forward for other developmental plans that included an Organizational Assessment, Executive Coaching, and other sessions within the Learning Track.

AMS senior consultants played a crucial role in enhancing team performance within the client’s organization. Rapid mobilization allowed AMS consultants to swiftly engage with individual contributors across various teams. By actively listening, they gained insights into each contributor’s strengths, challenges, and unique perspectives. This understanding enabled AMS consultants to customize their recommendations and interventions, identifying areas for skill development and collaboration enhancement.

A comprehensive deep dive into the current business model was conducted, assessing processes, workflows, and interdependencies. Through this analysis, gaps where team performance could be optimized were pinpointed, ranging from communication bottlenecks to resource allocation inefficiencies. AMS consultants facilitated discussions with leadership to define the desired future state, aligning this vision with the organization’s growth objectives, market positioning, and cultural aspirations. They ensured that the envisioned state resonated with the existing organizational culture while pushing boundaries where necessary.

Recognizing the urgency, AMS consultants adopted an agile approach, collaborating with stakeholders to design a workshop that addressed immediate needs. The workshop focused on practical skills transfer, covering topics such as effective communication, conflict resolution, and cross-functional collaboration. AMS consultants shared industry best practices, emphasizing adaptability and continuous improvement.

Beyond individual contributors, AMS consultants engaged with cross-functional teams, encouraging dialogue, breaking down silos, and fostering a collaborative mindset. Leadership buy-in was secured, emphasizing the workshop’s strategic importance, with leaders championing the initiative and reinforcing its impact.

Benefits

The client realized an immediate clarity around the need for improved communications, adoption of High-Performance Team attributes, and an understanding of how the team can share in the strategic projects necessary for success. Additionally, each team contributor was able to identify individual areas of growth and aligned a personal action plan to hold themselves accountable for trajectory set in the session. At a corporate level the executive leadership was able to observe the inner workings of the team, and evaluate talent plans, strategic project assignments, and future roles & responsibility adjustments, as part of the team and company maturation process. In summary, AMS consultants catalyzed positive change by bridging knowledge gaps, aligning strategies, and empowering teams. Their swift, targeted interventions paved the way for improved team dynamics and accelerated market advancement.

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