Client

A leading rehabilitation/long term care provider.

Challenge

When a leading rehabilitation/long term care provider was challenged with issues relative to high rates of employee turnover, they called Advanced Management Services, Inc. (AMS). In order to accomplish strategic objectives in the midst of a talent market that was shrinking due to economic factors, the organization was faced with the need to look inward and ensure proper steps were made to improve employee retention rates.

Solution

Working in collaboration with the client's senior management team, AMS leveraged existing engagement surveys to create a custom assessment tool that was in direct alignment with the needs of the organization. Utilizing front end activities such as one-on-one interview, focus groups, and reviews of performance data, the AMS Consulting team was able target the survey process in a way that made company employees feel comfortable and become more participatory in the process. Surveys designed to measure employee engagement were administered to thousands of employees throughout the United States. Concentration was given to measurement of job satisfaction, intention to stay with the company, and willingness to recommend the company as a “great-place” to work. Analyses of survey results included qualification of “the level of satisfaction and engagement” of staff.

Benefits

The process created a baseline that was used to increase profitability by optimizing engagement; reducing turnover; and concurrently improving operational efficiency and effectiveness. The results of this survey were further used to align operational thrusts with the strategic vision so that activities designed to improve engagements became more widespread throughout the organization.