Change Management Center of Excellence (CoE)

Change Management Center of Excellence (CoE), is an embedded structure to ensure change results in efforts that are aligned to strategic actions.

Project Description

AMS was called upon to design a change platform that was dynamic and supportive of the strategic plan.


The client is a global fortune 500 company who provides insurance investment management and other financial products and services to retail and institutional customers.


Due to changes in business models, and merging of offices and lines of business, the company needed assistance in creating a COE for change management spanning 11 businesses in 8 countries experiencing different phases of change. This included process, culture, and technology migration.


AMS partnered with multiple divisions within the client organization to create a suite of transformational resources for 15 business organizations in 9 countries to establish a sustainable enterprise corporate change management center of excellence. AMS identified over 100 change management tools and aligned the resources to a standard change management model, we then completed a gap analysis to identify which resources were necessary for the client, and which ones were already developed internally. AMS then created the remaining transformational tools and submitted them to the client for use within their organizational change initiatives.


As a result of this engagement the company now has a self-managed Change Management Center of Excellence that provides training to experienced and less experienced team members and a change management tool box in which to allow their human resource consultants to support all of their businesses as they experience different phases of change. Our key contact states. “This has been a successful partnership and it is clear why AMS gets repeat business and engenders customer loyalty!” VP, Human Resources International Division.