Service Excellence is an interactive and immersive program that incorporates brand representation and understanding key service behaviors. Using topic-focused individual and team discussions, it helps participants explore various aspects of Customer Service, aiming to enhance their performance in pursuit of excellence. Participants will gain knowledge, tools, and frameworks that enable them to be more active and effective when dealing with customers, while also supporting and leading others to do the same. By delving into the essential elements required to develop a robust portfolio of skills, individuals will be able to assess personal and business impact, devise strategies and tactics that build upon existing core skills and strengthen their representation of the brand. The course will assist participants in understanding themselves better, identifying necessary changes in their approach, and setting action plans for the continuous development of their service skills. Ultimately, Service Excellence equips participants with the insights and capabilities to elevate their customer interactions, ensuring a superior and consistent service experience that reflects the brand's values and standards.