Navigating Difficult Conversations
Professional Development Training Course
Learn how to navigate difficult conversations with emotional intelligence and empathy. Gain skills for managing difficult exchanges. Being able to Navigate Difficult Conversations is an essential skill, regardless of your role within an organization. Understanding how to manage your emotions during stressful exchanges is critical to achieving collaborative outcomes.
This course equips you with the necessary tools to control emotional impulses, design appropriate communication pathways, defuse conflicts, and create a path forward. By taking this course, you will gain invaluable skills that help you handle challenging conversations with confidence and finesse, ensuring productive and positive outcomes in any situation. As a participant, you will benefit from practical strategies that enhance your ability to communicate effectively under pressure. You'll learn to remain composed, articulate your thoughts clearly, and navigate conflicts with ease. This course will empower you to foster a more collaborative and harmonious work environment, ultimately contributing to your professional growth and the overall success of your team. Don't miss the opportunity to master these crucial skills.
Standard Delivery & Schedule
The standard course, as outlined below, is delivered on-site in one full day or virtually in two 3.5-hour sessions. Please explore our ALFSM as seen above to learn more about our customization options.
Course Modules & Learning Objectives
Control Emotions
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Leverage emotional intelligence to communicate with empathy and sensitivity
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Recognize personal triggers to stay composed during difficult conversations
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Learn vocal and physical indicators to convey confidence and clarity
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Identify and address “hot spots” to prevent conflict escalation
Defuse Conflict
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Apply conflict management skills to handle disagreements effectively and productively
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Identify potential conflicts early and develop proactive mitigation strategies
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Master de-escalation techniques to calm heated situations constructively
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Prepare backup plans and alternative solutions to ensure resolution
Design Communication Pathways
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Create a structured plan to guide and keep conversations on track
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Encourage open communication with bi-directional gateways for mutual understanding
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Understand the conversation’s story-arch from setup to resolution for management
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Anticipate objections and prepare responses for constructive conversations
Create a Path Forward
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Utilize effective negotiation techniques to reach mutually beneficial agreements
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Keep the desired end goal in mind for alignment
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Define clear responsibilities and actions to establish accountability
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Be aware of the ultimate resolution to steer conversations constructively
Who Should Attend
This course is designed for managers and individual contributors who seek to enhance their ability to manage difficult conversations effectively. Whether you are leading a team or working independently, the skills you acquire in this course will be invaluable. By mastering these techniques, you'll build stronger relationships, improve team dynamics, and foster a more productive work environment.
Join the ranks of leading organizations that have partnered with AMS to drive innovation, improve performance, and achieve sustainable success. Let’s transform together, your journey to excellence starts here.