Conflict Resolution Strategies
Professional Development Training Course
Learn how to enhance performance and build partnerships with Conflict Resolution Strategies. Bolster innovation and deepen collaboration. Not all conflict is bad, in fact, conflict when managed appropriately can bolster innovation, deepen partnerships, and lead to enhanced performance. The Conflict Resolution course will offer the tools and techniques to help understand the different types of conflict, manage conflict-based conversations, defuse the emotions during these conversations, and create a collaborative path forward. Participants will have an opportunity to simulate scenarios that require collaborative and thoughtful conflict resolution skills, model them with their peers through role-play, and gain the personal toolbox to be a "positive influencer" during a moment of conflict.
- Explore the Training Course below for a detailed perspective of our proprietary 4x4 design model and how it enhances ROI by offering customization, delivery modality options, embedded engagement features, duration control, and research support. Learn more about this client-centric approach and how our Engagement Models ensure, tailored solutions deliver immediately applicable skills. Additionally, our courses are delivered and/or designed by industry-leading experts who also bring integrated Management Consulting experience to complement the overall engagement. Whether you are embarking on a local or global scale learning journey, AMS has the expertise to guide you with confidence. Explore our Client Project Briefings & Research Articles to gain insights into related solutions or Contact Us to discuss your unique needs.
Delivery Options
This program is delivered on-site in one full day or virtually in two 3.5-hour sessions.
- Each course module lasts 90 minutes and is part of our extensive content inventory. This modular approach to course design is the cornerstone of our proprietary 4x4 model, allowing for cross-title hybrid solutions and dynamic scalability. The model enables you to select the most relevant topics aligned to your needs, then you can either choose the course as it is presented, customize it thematically/topically, or combine other modules from across the catalog to achieve your specific objectives. Once your course is framed, we collaborate with your team via our Engagement Models to accommodate on-site, virtual, and/or learning track delivery modalities to meet your learners where they are. Contact Us to start your journey.
Course Modules
Understanding Conflict
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Differences in values, goals, expectations lead to misunderstandings, disagreements
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Adopt approaches like avoidance, competition, or collaboration for conflict handling
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Employ active listening and empathy to de-escalate tensions, foster understanding
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Engage in open, respectful, focused communication for constructive discussions
Conducting Conflict based Conversations
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Establish trust, ensure everyone feels heard and respected
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Emphasize clarity with SBID Model: Specific Behavior, Impact, Outcome
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Actively listen, ask questions to understand perspectives and concerns
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Identify shared goals or values for cooperation and agreement
Defuse Conflict
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Apply conflict management strategies to resolve disputes amicably
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Identify potential conflicts early and create proactive mitigation plans
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Master techniques to reduce tension and calm situations effectively
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Prepare backup plans to address conflicts and ensure progress
Create a Path Forward from Conflict
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Use effective negotiation strategies to find mutually acceptable solutions
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Know the ultimate objective to guide and align resolution efforts
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Ensure all parties are responsible for actions to promote transparency
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Have a clear vision of desired results to stay focused
Who Should Attend
This program is ideal for professionals and individuals looking to master conflict resolution in both personal and business settings, offering valuable insights and strategies for effectively navigating and resolving disputes to foster more harmonious and productive relationships.
Join the ranks of leading organizations that have partnered with AMS to drive innovation, improve performance, and achieve sustainable success. Let’s transform together, your journey to excellence starts here.