Process Improvement Best Practice
Client Project Briefing

Learn how we helped our client design Process Improvement Best Practices to ensure continuous improvement was a norm in the culture. Process Improvement is a key element of progressive change in any organization seeking to embed a culture of innovation and efficiency. AMS was asked to work with our client to identify opportunities to improve the baseline best practices within the IT, Project Management, and Business Analysis functions. Our team conducted a thorough assessment to identify gaps that may exist between current practices and best-in-class standards. We collaborated closely with stakeholders to develop tailored strategies that addressed these gaps and aligned with the organization’s strategic objectives.
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Client
A leading HRMS Software Developer and Systems Integrator.
Challenge
The organization was in the process of scaling all areas of the operation to accommodate growth. The need to maintain operational excellence while in the midst of change was critical as many global clients are relying on continuity of their application. Maintaining a steady stream of workflow and allowing for scaled growth was challenging as the people, process, technology, and organization were all experiencing growing pains.
Solution
AMS Senior Consultants worked diligently to identify the baseline of individual processes through on-site interviews, data collection, and applied experience. This baseline assessment allowed us to evaluate current state models for the IT, Project Management, and Business Analysis process maps. With a clear understanding of the present state, we created strategic future state models for these process maps, envisioning an improved and optimized workflow. We then designed a comprehensive gap analysis to identify discrepancies between the current and future state models, enabling us to make informed recommendations and develop a change strategy. To facilitate implementation, we devised a project-based set of recommendations that allowed the client to prioritize and select work packages based on their specific needs and capabilities. This structured approach ensured that the client could systematically address the gaps identified and progressively move towards achieving their strategic objectives. The thorough assessment and targeted recommendations provided a robust framework for continuous improvement and efficiency within the organization, ultimately enhancing their overall performance and competitive edge.
Benefits
The client was able to clearly identify the critical areas where changes were needed, allowing them to create a targeted strategy to implement the necessary deliverables. By embedding a quality process, they provoked ongoing idea generation and innovation, fostering a culture of continuous improvement. This approach ensured that the organization was always seeking new ways to enhance efficiency and effectiveness. Upon completion of the gap analysis phase, the client had a comprehensive road map of change, which served as a strategic guide for their transformation efforts. This road map could then be socialized within the organization to begin the stakeholder buy-in process, ensuring that all key players were on board with the planned changes. The combination of a clear strategy, a culture of continuous improvement, and stakeholder engagement positioned the client for long-term success and sustainable growth. The thorough assessment and targeted recommendations provided a robust framework for continuous improvement and efficiency within the organization, ultimately enhancing their overall performance and competitive edge.
Join the ranks of leading organizations that have partnered with AMS to drive innovation, improve performance, and achieve sustainable success. Let’s transform together. Your journey to excellence starts here.