Process Improvement Best Practice
In this solution briefing we will showcase how our client implemented a Process Improvement Best Practice to gain efficiency.
AMS Briefing Code: 723
Briefing Description
Process Improvement is a key element of progressive change in any organization seeking to embed a culture of innovation and efficiency. AMS was asked to work with our client to identify opportunities to improve the baseline best practices within the IT/PM/BA functions and assess gaps that may exist between best-in-class practices.
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Client
A leading HRMS Software Developer and Systems Integrator.
Challenge
The organization was in the process of scaling all areas of the operation to accommodate growth. The need to maintain operational excellence while in the midst of change was critical as many global clients are relying on continuity of their application. Maintaining a steady stream of workflow and allowing for scaled growth was challenging as the people, process, technology, and organization were all experiencing growing pains.
Solution
AMS Sr. Consultants worked to identify the baseline of the individual process through on-site interviews, data collection, and applied experience. The baseline allowed us to accommodate the following:
1. Assess current state models for the IT/PM/BA process maps that were presented.
2. Create a strategic future state model for the IT/PM/BA process maps that were presented.
3. Design a gap analysis between current and future state models to allow for recommendations and a change strategy.
4. Design a "project" based set of recommendations to allow the client an ability to prioritize and select work packages in the order of need and capability.
Benefits
The client was able to see where the critical areas of change were needed and then create a strategy to implement the needed deliverables. In the process they were able to embed a quality process that provoked on-going idea generation and innovation to produce continuous improvement opportunity. Upon completion of the gap analysis phase, this client will have a road map of change and can socialize that to begin the stakeholder buy-in process.
Client-Centric Engagement Models
By leveraging our collaborative engagement models, we partner with our clients to understand their unique needs through formal data collection, rigorous gap analysis, and solution customization. This methodical approach leads to high-impact solutions, rendering “leave behind” value that our clients measure in sustainable performance improvement. Watch a brief video describing the model. Learn More>>
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