Client

The Client is the industry’s premier hospitality consulting and taskforce firm.

Challenge

The client needed a rapid development program to enable the newly formed strategic leadership team to come together, collaborate quickly, and begin designing solutions that would stabilize operations and initiate actions against strategic objectives. The firm works in a distributed hybrid model, across a set of global clients, thus contributing to the need to have best practice for robust communication and collaboration in a timely way. All of this is backdropped by rapid growth and expansion of their service offering portfolio.

Solution

AMS senior consultants mobilized quickly to gain knowledge of individual contributors, the current business model, and the desired future state of the team and organization. The firm immediately engaged in an iterative process to develop, validate, and present a workshop that drove immediate skills transfer, best practice considerations, and induced cross functionally across the wider team.

Critical steps to the solution implementation included:

• Stakeholder meetings to ensure the objectives for the session were aligned and focused on agreed outcomes.
• Focus group interviews to learn about the end user challenges with collaborating and need for organizational support systems.
• Draft design of the workshop for validation with the above cohorts.
• Delivery of the workshop as planned.
• Follow up with the stakeholders to ensure success and to create a path forward for other developmental plans that included an Organizational Assessment, Executive Coaching, and other sessions within the Learning Track.

AMS senior consultants played a crucial role in enhancing team performance within the client’s organization:

1. Individual Contributor Insights:

   • Rapid Mobilization: AMS consultants swiftly engaged with individual contributors across various teams. They actively listened, gaining insights into each contributor’s strengths, challenges, and unique perspectives.
   • Tailored Approach: By understanding individual dynamics, AMS consultants customized their recommendations and interventions. They identified areas for skill development and collaboration enhancement.

2. Business Model Analysis:

   • Deep Dive: AMS consultants analyzed the current business model comprehensively. They assessed processes, workflows, and interdependencies.
   • Identifying Gaps: Through this analysis, they pinpointed gaps where team performance could be optimized. These gaps ranged from communication bottlenecks to resource allocation inefficiencies.

3. Future State Visioning:

   • Strategic Alignment: AMS consultants facilitated discussions with leadership to define the desired future state. This vision aligned with the organization’s growth objectives, market positioning, and cultural aspirations.
   • Cultural Fit: They ensured that the envisioned state resonated with the existing organizational culture while pushing boundaries where necessary.

4. Iterative Workshop Development:

   • Agile Approach: Recognizing the urgency, AMS consultants adopted an iterative process. They collaborated with stakeholders to design a workshop that addressed immediate needs.
   • Skills Transfer: The workshop focused on practical skills transfer. It covered topics such as effective communication, conflict resolution, and cross-functional collaboration.
   • Best Practices Integration: AMS consultants shared industry best practices, drawing from their extensive experience. They emphasized adaptability and continuous improvement.

5. Cross-Functional Impact:

   • Wider Team Engagement: Beyond individual contributors, AMS consultants engaged with cross-functional teams. They encouraged dialogue, breaking down silos and fostering a collaborative mindset.
   • Leadership Buy-In: AMS consultants secured buy-in from leadership, emphasizing the workshop’s strategic importance. Leaders championed the initiative, reinforcing its impact.

Benefits

The client realized an immediate clarity around the need for improved communications, adoption of High-Performance Team attributes, and an understanding of how the team can share in the strategic projects necessary for success. Additionally, each team contributor was able to identify individual areas of growth and aligned a personal action plan to hold themselves accountable for trajectory set in the session. At a corporate level the executive leadership was able to observe the inner workings of the team, and evaluate talent plans, strategic project assignments, and future roles & responsibility adjustments, as part of the team and company maturation process. In summary, AMS consultants catalyzed positive change by bridging knowledge gaps, aligning strategies, and empowering teams. Their swift, targeted interventions paved the way for improved team dynamics and accelerated market advancement.