High Performance Culture Development

Client Project Briefing

HPC

Discover the power of High Performance Culture Development by exploring our banking client's experience transforming a divisional cohort. High Performance Cultures supersede all micro cultures that organizations may operate across the enterprise and illuminate the aspirational as a norm. AMS was called upon to create a strategic framework that could accommodate a shift in the enterprise cultural norms and result in a High-Performance Culture. Our approach focused on identifying key cultural drivers and developing tailored interventions to foster a cohesive, high-performance environment. This involved engaging leadership at all levels, aligning organizational values with strategic goals, and implementing continuous improvement practices. By emphasizing collaboration, accountability, and innovation, we helped the client build a resilient, agile culture that drives sustained success. Through workshops, coaching, and performance metrics, the transformation was not only achieved but also embedded into the organizational fabric, ensuring lasting impact and growth.

Client

World’s largest banking institution crossing 62 countries.

Challenge

A group of global executives were brought together to create a comprehensive globalization strategy that reached beyond cultural norms into organizational optimization. The primary focus of this team was to identify cultural and behavioral expectations that could be standardized across multiple operational regions. This involved understanding and integrating diverse cultural perspectives while ensuring that organizational practices remained effective and aligned with overall goals. The need to elevate the cultural norm and achieve a high-performance level was the stated objective for the session. Additionally, the team aimed to develop a cohesive approach that would foster collaboration, innovation, and efficiency across all regions. This required addressing existing disparities, overcoming resistance to change, and establishing a unified vision for the organization's future growth and success.

Solution

AMS created executive forums and facilitated them in Europe, the Middle East, Africa (EMEA), North America, and Asia Pacific (APAC). These forums aimed to highlight cultural and behavioral norms, but more importantly, to develop an understanding of cultural intelligence. Through these gatherings, executives shared insights on cultural nuances, fostering mutual understanding and alignment. Discussions also centered around behavioral expectations, ensuring cohesion among diverse teams. To support this, a set of best practices was built, encompassing communication, project management, conflict resolution, and strategic thinking interactions between regions. AMS’s executive-level resources played a pivotal role, guiding the development of these competencies via a scalable training solution tailored for each region. This training included practical case studies and hands-on exercises, ensuring that the core competencies were effectively aligned and integrated into the daily operations of each region. The collaborative nature of these forums and training sessions laid a strong foundation for high performance, transcending geographical boundaries and fostering a unified approach to achieving strategic goals.

Benefits

The organization was able to realize greater levels of regional autonomy, which resulted in quicker decision-making, more innovative thinking, and effective risk mitigation. This newfound autonomy was reflected in an increase in productivity and a reduction in attrition across multiple regions. The enhanced cultural intelligence and alignment of core competencies empowered the teams to collaborate more effectively, leading to higher levels of performance and innovation. Additionally, the scalable training solution ensured that these competencies were continuously developed and refined, supporting ongoing improvement and adaptability. In summary, AMS’s executive leadership fostered a culture of collaboration, cultural intelligence, and competency alignment, creating a robust framework for sustained high performance. This comprehensive approach not only addressed immediate challenges but also positioned the organization for long-term success and resilience in a dynamic global market.

Join the ranks of leading organizations that have partnered with AMS to drive innovation, improve performance, and achieve sustainable success. Let’s transform together. Your journey to excellence starts here.