Journey Mapping: Craft Customer-Centric Solutions

In this training course you will learn the art of journey mapping and how to design customer-centric solutions for your customers.

AMS Course Code: 2078

Course Description

The Journey Mapping: Craft Customer-Centric Solutions course is designed to empower professionals with the skills to create customer-focused solutions. Dive into the intricate process of mapping the customer’s journey, uncover crucial touchpoints, and enhance interactions for an impactful experience. With our course, you’ll learn to devise strategies that not only satisfy but surpass customer expectations, nurturing robust relationships and fostering organizational growth. Elevate the customer experience; your path to innovation begins here.

Contact Us to discuss your unique needs. Our modulated content inventory coupled with our proprietary 4x4 design model affords our clients a wide range of scalable options. Visit out Full Course Catalog to explore related topics.

Delivery Options

This program is delivered on-site in one full day or virtually in two 3.5-hour sessions.

Course Modules

Examining the Journey

  • Understanding customer touchpoints

  • Identifying moments of truth

  • Analyzing customer interactions

  • Assessing customer feedback

Making the Journey

  • Designing the experience

  • Streamlining processes

  • Enhancing customer engagement

  • Implementing continuous improvement

Expectations of the Journey

  • Defining desired outcomes

  • Setting performance metrics

  • Aligning with customer goals

  • Evaluating success criteria

Creating the Map

  • Visualizing the customer journey

  • Developing journey maps

  • Utilizing mapping tools

  • Sharing insights across teams

Who Should Attend

Whether you’re a seasoned professional or just starting your career, this course provides valuable tools and frameworks to elevate your impact in today’s customer-centric landscape.

Join the ranks of leading organizations that have partnered with AMS to drive innovation, improve performance, and achieve sustainable success. Let’s transform together, your journey to excellence starts here.

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