Design Thinking
Training Course
The Design Thinking training course is designed to help product owners, product managers, business analysts, project and program managers, innovation teams, and cross-functional stakeholders solve complex problems through a human-centered, evidence-driven approach. Participants examine how empathy, problem framing, ideation, prototyping, and testing work together with the deliberate integration of creative and critical thinking, diverging to expand possibilities and converging to evaluate, prioritize, and decide, while AI-supported research, synthesis, and rapid validation help teams test ideas faster without losing human judgment, customer focus, or delivery accountability.
Course Description
Select Course Topics
Determine the foundational topics that best align to your needs and carry them into the customization process:
- Design thinking mindset, human-centered principles, and the empathize-define-ideate-prototype-test cycle
- Customer empathy, user research, journey mapping, personas, and unmet needs
- Problem framing, point-of-view statements, How Might We questions, and opportunity focus
- Creative and critical thinking integration, divergent ideation, and convergent evaluation
- Product owner, business analyst, and project manager roles across discovery and delivery
- AI-supported research synthesis, idea generation, concept comparison, and rapid validation
- Prototyping, assumption testing, experiment design, feedback loops, and iteration
- Backlog integration, requirements handoff, stakeholder alignment, and value measures
Customize Course
Shape your experience for optimal impact using the AMS AI-Powered Diagnostic & Customization Framework℠:
- Align learning objectives with organizational priorities, workforce needs, and desired business outcomes
- Identify critical skills, capability gaps, and development priorities to focus learning where it matters most
- Apply the AMS 4x4 Design Model℠ to customize the learning experience, delivery strategy, and development pathway
- Customize topics, content, duration, delivery modality (On-Site or VILT), and audience-specific learning experiences
- Customize learning activities, tools, resources, research, company-specific data, and digital support assets to increase relevance and application
- Integrate AMS Advisory consulting solutions when organizational priorities, workforce needs, and performance objectives extend beyond training alone
Realize Course Outcomes
Apply new skills, reinforce learning, and realize measurable performance outcomes through practical workplace application:
- Apply human-centered principles across the full design thinking cycle
- Uncover user needs through empathy research, journey maps, and personas
- Frame problems with point-of-view statements and How Might We questions
- Balance creative divergence with critical convergence in team decisions
- Connect discovery insights to product owner, BA, and PM responsibilities
- Use AI to synthesize research, expand ideas, and validate concepts
- Prototype, test assumptions, and iterate based on evidence and feedback
- Translate validated concepts into backlogs, requirements, and value measures
Course Value Proposition
The Design Thinking training course equips product owners, product managers, business analysts, project and program managers, innovation teams, and cross-functional stakeholders with the skills needed to solve complex problems through human-centered discovery and disciplined decision-making. By integrating empathy research, problem framing, creative ideation, critical evaluation, AI-supported validation, prototyping, and iterative testing into product and project delivery, participants can reduce the risk of building the wrong solution, strengthen stakeholder alignment, accelerate learning, and deliver products and services that create measurable customer and business value.
Course in Practice
Our Senior-Level Subject Matter Experts design and deliver customized training courses that translate learning into practical application, skill development, and measurable performance improvement. When organizational goals require broader business transformation, AMS Advisory consulting solutions can extend the impact by addressing the people, process, technology, and organizational factors that sustain long-term success.
Join the ranks of leading organizations that have partnered with AMS to drive innovation, improve performance, and achieve sustainable success. Let’s transform together, your journey to excellence starts here.