Client

The Client is a world leader across a range of state-of-the-art technology for military and civilian government customers primarily in the U.S., Canada, Australia, the Middle East and Asia.

Challenge

The client was seeking a more effective way to scale operational process while embracing workflow that would have compliance measures due to the footprint in a highly regulated and governmental space. Due to acquisition, growth and diversity in services the organization was experiencing redundancy, quality and cycle time failures within process and project-based work. Additionally, cost was being enhanced due to legacy system integration and miss-aligned core competencies across the middle management staff.

Solution

AMS leveraged a best practice assessment process to establish a current operational norm baseline and then performed targeted data collection activity with both focus group sessions and digital surveys across business and technology LOBs. Upon completed data collection, core structure review and process observation, a stratified narrative and statistical report was generated to highlight gaps that could lead to breakdown based on pre-determined performance criteria. Upon completion of the survey, data stratification and recommended action plan, AMS was able to create a detailed project execution plan and share in the collaborative implementation of change-based elements aligning to, people, process, organization and technology.

Benefits

The client was able to transform strategic, operational and tactical business and technology process while maintaining an on-going workflow. This was enhanced with better alignment of core competency, an enhanced talent acquisition model and imbedded understanding of process flow which resulted in better training, measurement and ongoing improvement cycles.