Difficult Conversations

Course Code: 2045

Difficult Conversations are becoming more frequent due to high impact changes in organizations and managing them is a key skill. Regardless of hierarchy, it is critical to understand how to manage your emotions during stressful exchanges. Being able to control emotional impulses, design appropriate communication pathways, defuse conflicts, and create a path forward is imperative to collaborative outcomes.

Learning ModulesĀ 

  • Control Emotions
  • Design Communication Pathways
  • Defuse Conflict
  • Create a Path Forward

Who Should Attend

Managers and individual contributors who wish to enhance their ability to manage difficult conversations.

Delivery Modality: Live Online ā€“ Open EnrollementĀ (See below)

Intact teams of 5 or more registered particpants qualify for extended discounts, guaranteed scheduling, and customization options.


Industry AffiliationsĀ Ā 

Cost: $850.00

Available Classes:

Option 1: 12/03/2020 - 12/04/2020

  • Session 1/2: 12/03/2020 from 1:00 pm ET to 4:30 pm ET
  • Session 2/2: 12/04/2020 from 1:00 pm ET to 4:30 pm ET