Continuous Quality Initiative

Client:

The client is the world’s leading manufacturer of disposable writing instruments.

Challenge:

The organization saw the need to refine its internal Continuous Quality Initiative (CQI) process.

Solution:

Advanced Management Services, Inc. helped establish a learning program to better communicate the objectives. AMS consultants designed and developed a program that built on associate’s suggestions to improve the internal service level.

Benefits:

This led to greater levels of quality and in turn, increased user satisfaction.