Continuous Quality Improvement

Continuous Quality Improvement is a best practice that should be viewed as a cultural norm in service driven organizations.

Project Description:

AMS was called upon to translate statistical process control data into actionable improvement actions that were to be set into the firms manufacturing upgrades.

Client:

The client is the world’s leading manufacturer of disposable writing instruments.

Challenge:

The organization saw the need to refine its internal Continuous Quality Initiative (CQI) process.

Solution:

Advanced Management Services, Inc. helped establish a learning program to better communicate the objectives. AMS consultants designed and developed a program that built on associate’s suggestions to improve the internal service level.

Benefits:

This led to greater levels of quality and in turn, increased user satisfaction.