Operational Excellence

Operational excellence is a fundamental underpinning to growth and service delivery at any organization.

Project Description:

AMS was called upon to build enterpsie wide best practice to help the individual operators accomplish operational excellence.


The client is a prominent franchise retailer.


The organization wanted to create operational procedures to focus their growth and promote excellence within the system.


AMS provided system-wide reengineering advice rendering a set of daily operating standards. These standards are utilized to measure corporate, vendor and franchise business accuracy against best practice principles.


Since the implementation, this chain has recognized growth equal to three units opening per week, and forecasts call for this to continue. Franchisee turnover has been reduced significantly, customer satisfaction has escalated and employee retention goals have been met.