Client

A national healthcare provider, our client offers multiple tiers of services, including comprehensive insurance plans, managed care, and pharmaceutical services. By integrating these diverse services, the provider ensures a holistic approach to patient care, addressing preventive measures, treatment, and medication needs. Their commitment to delivering high-quality, coordinated healthcare solutions allows them to effectively meet the varied needs of patients and maintain a strong presence in the healthcare industry.

Challenge

The company needed to develop a team of executives capable of leading in a dynamic healthcare environment. Preparing four top executives for leadership roles, with one ultimately recommended for the CEO position as part of a succession plan, required addressing individual and collective development needs while navigating the complexities of a growing organization. The program had to offer flexible and comprehensive support, utilizing regional capabilities and group options. Specific challenges included providing one-on-one coaching sessions, group workshops, and customized training modules to enhance leadership skills and foster a culture of continuous improvement and innovation.

Solution

After developing a clear scope of work with senior stakeholders, AMS conducted onsite interviews and reviews of the organization’s engineering and project management processes and practices. Functional mapping of roles and responsibilities was undertaken to ensure project team composition-competency was consistent with project demands. A detailed gap analysis with detailed recommendations was delivered to a senior steering committee, they were in agreement with our assessment(s) and recommendations. A key recommendation was that rather than AMS “taking over” the implementation project, it would be more beneficial for designated client resources to be the lead in the implementation project. Consistent with our recommendations we developed an execution plan where client resources would be coached and mentored to achieve specific practices and deliverables for the PMO development, Project Management rigor and implementing a practical system for practical and Integrated Project Control across the multiple functional contributors. The organization’s development life cycle was also “fitted” with a structure of scalable stage gates and application criteria.

Benefits

The outcomes of the coaching program were impressive. The executives demonstrated enhanced leadership abilities, better decision-making skills, and increased confidence in handling complex organizational challenges. The succession plan was successfully executed, with one of the coached executives seamlessly taking over the CEO position. The remaining executives continued to thrive in their roles, contributing to the company's overall growth and success. The program not only prepared them for immediate leadership challenges but also instilled a long-term mindset of continuous development. The organization benefited from a more cohesive leadership team, improved strategic direction, and a culture that valued ongoing learning and innovation.