Journey Mapping
Course Code: AMS2078
Journey Mapping is a key skill in today’s progressive organizations and is best used to enhance the quality of solutions for your end users. This is an important skill set to ensure that the designs and solutions for internal and external customers, delivers the end product or service required to both enhance relationships and provide sustainable growth.
Learning Modules
- Examining the Journey
- Explore the End – Expectations of the Journey
- Making the Journey
- Creating the Map
Who Should Attend
Professionals who are seeking to enhance their thinking and decision-making skills would benefit from this course.
Engagement Options
Enterprise – for corporate groups of eight or more participants, delivered On-Site or Live Online with access to customize your learning experience as noted below. Contact Us to Discuss Your Unique Needs>
- On-Site
- Accelerated Course = 2 learning modules delivered in a half day
- Full course = 4 learning modules delivered in one day
- Live Online
- Thought Leader Series = topical overview delivered in a 1-hour session
- Accelerated Course = 2 curated learning modules delivered in one 3.5-hour session
- Full course = 4 learning modules delivered in two 3.5-hour sessions
Open Enrollment – for individual learners or cohorts of less than eight participants, delivered Live Online. Contact Us for Scheduling Options>
Customize your Learning Experience
- Personalize Scenarios, Thought Leader Questions, and Exercises
- Partner via our Stewardship Engagement Model – Watch the Video
- Select Delivery Modality and durations
- Extend Learning with Research Articles
- Sustain Performance with Performance Coaching
- Build Learning Tracks by Linking Courses & Modules
- Build your Learning Academy
- Enhance at Desk Application through Business Simulation Training
- Earn Select Industry Accreditations
- Whodunit – Murder Mystery – Team Building