Conflict Resolution

Course Code: AMS208

This AMS course provides a deep insight to the skills, tools, and techniques associated with Conflict Resolution, and can be used as part of a progressive curricular, standalone learning experience, or team up-skilling initiative. Conflict Resolution is a key skill in today’s progressive organizations. Today’s fast paced and demanding work environment can be a breeding ground for conflict. This course will uncover and effectively deal with conflict and disagreement, transforming both into sources of productivity and new business insights. Participants will have an opportunity to simulate scenarios that require collaborative and thoughtful resolution. Participants will enhance their experience by interacting with imbedded scenarios, participating in table exercises, building a personal action plan, and sharing with their peers.

Learning Modules 

  • Causes and types of conflict
  • Using negotiation to resolve conflict
  • Reactive and proactive communication management
  • Develop a conflict resolution strategy

Who Should Attend

Anyone seeking insight to successfully resolving personal and business conflicts would benefit from attending this program.

Delivery Modality and Duration Options

On-Site Instructor Led Training (OILT):

  • Accelerated Course  = 2 learning modules/blend delivered in a half day
  • Full course = 4 learning modules delivered in one day

Virtual Instructor Led Training (VILT):

  • Accelerated Course = 2 learning modules/blend delivered in one 3.5 hour session
  • Full course = 4 learning modules delivered in two 3.5 hour sessions

Customize your Organizations Learning Experience

  • Personalize courses with scenarios, thought leader questions, exercises, and personal action plans
  • Supplement courses with eLearning
  • Measure courses with performance tools and coaching programs

Apply Certification/Re-certification credits to select courses 

  • Project Management Institute (PMI)®
  • International Institute of Business Analysis (IIBA)®
  • Society of Human Resource Management® (SHRM)