Client Journey

Client Journey is a dynamic engagement methodology for Training, Consulting, and Coaching collaboration that ensures knowledge transfer and “leave behind” value. It is critical to accomplish shared vision within each engagement in order to render the results our clients will measure in performance.

The Client Journey Includes:

Training engagements are enhanced by:

  • Stakeholder collaboration
  • Pre-calls/surveys
  • Customization options
  • Delivery modality options
  • Delivery duration scalability
  • Scenario based design
  • Thought leader questions
  • Dynamic exercises
  • Personal action plans
  • Post program support

Consulting engagements are enhanced by:

  • Stakeholder collaboration
  • Assessments
  • Gap analysis
  • Recommendations
  • Execution planning
  • Implementation, change, and execution management
  • Post program support

Coaching engagements are enhanced by:

  • Gaining Commitment
  • Enhanced Discovery
  • Creating a Plan
  • Working the Plan
  • Reviewing and Celebrating